Refund Policy

 

Return Policy – Inger Studio

Returns & Exchanges

We want you to be fully satisfied with your purchase. If you wish to return your heated eyelash curler, you may do so within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused

  • In its original packaging

  • In the same condition as when received

  • Returned with all accessories included

Items that appear used, damaged, or not in their original condition may be subject to a partial refund or refusal.

Hygiene Notice

Although our product is a beauty tool, it is classified as an electronic device, not a cosmetic hygiene product.
However, due to safety and hygiene considerations, we cannot accept returns of items that show signs of use, as they cannot be resold.

How to Start a Return

To request a return, please contact us at:
Ingerstudio@yahoo.com

Include:

  • Your order number

  • Your full name

  • Reason for the return

  • A photo of the unopened product

You will receive instructions on where and how to send your return.
Please note that return shipping costs are the responsibility of the customer.

Defective or Faulty Items

If your item arrives damaged or is not functioning properly, please contact us within 7 days of delivery.
We will gladly offer a replacement or a full refund.

To process a defect claim, we require:

  • Order number

  • Description of the issue

  • Photo or video proof of the defect

We handle all defect claims with high priority.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are complete within 5–10 business days.

Non-Returnable Items

We do not accept returns for:

  • Used items

  • Items returned without original packaging

  • Items damaged due to misuse

Order Cancellation

Orders may be canceled within 2 hours of purchase. After this period, the order may already be processed and shipped.